Address: 370 Kelly Farm Rd, Moore, SC 29369-8515, US
Phone: +1 (585) 491-2704
Email: service@lumestio.com
Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
Order Cancellation Policy
1. Cancellation Conditions
You may request to cancel an order before it enters the dispatch process. If an order has already entered processing or dispatch stages, we will review the order status and advise you on the available options based on the current stage.
2. Cancellation Process
Step 1. Contact our support team by email or phone to request an order cancellation, and provide your order number and proof of payment, along with any other relevant details.
Step 2. Our support team will review and handle your request as soon as possible. If approved, we will notify you of the result and arrange the refund process.
3. Refund Information
After the cancellation is confirmed, we will process the refund within 1 to 3 business days. The refund will be issued to your original payment method, such as a bank card, Visa, or MasterCard.
4. Contact Us
Address: 370 Kelly Farm Rd, Moore, SC 29369-8515, US
Phone: +1 (585) 491-2704
Email: service@lumestio.com
Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)