Address: 370 Kelly Farm Rd, Moore, SC 29369-8515, US
Phone: +1 (585) 491-2704
Email: service@lumestio.com
Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
At present, we provide delivery services exclusively within Australia.
Unfortunately, orders with delivery destinations outside Australia cannot be fulfilled at this time.
Our shipping policy is based on the total order value:
Any applicable shipping charges are always clearly displayed at checkout before payment is completed.
All prices shown on our website already include applicable taxes.
No additional tax fees will be charged at checkout or upon delivery.
Orders placed and successfully paid before 6:00 PM will be processed starting on the same business day.
Orders placed after 6:00 PM will be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order is confirmed, it typically requires 2 to 3 business days for processing prior to dispatch.
During this time, we carefully prepare, verify, and arrange shipment for your order.
After dispatch, the estimated delivery time is 5 to 8 business days.
Please note that actual delivery times may vary depending on the destination, carrier workload, and external circumstances beyond our control.
We work with trusted logistics partners depending on operational needs, including:
Once your order has been shipped, tracking details will be provided via email.
You can use the tracking number to monitor your shipment status and delivery progress at any time.
Please ensure that all shipping details provided at checkout are complete and accurate.
We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses, or unsuccessful delivery attempts due to customer contact issues.
In cases of delays caused by external factors such as severe weather, customs delays, or transportation disruptions, we will do our best to assist you. However, exact delivery dates cannot be guaranteed.
Upon delivery, we kindly ask you to inspect the outer packaging before accepting the parcel.
If visible damage is detected, please document it at the time of delivery and contact us immediately.
If any issue is discovered after acceptance, please reach out to us as soon as possible with relevant details so we can assist you further.
Address:
370 Kelly Farm Rd, Moore, SC 29369-8515, US
Phone:
+1 (585) 491-2704
Email:
service@lumestio.com
Business Hours:
Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
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