Address: 370 Kelly Farm Rd, Moore, SC 29369-8515, US
Phone: +1 (585) 491-2704
Email: service@lumestio.com
Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
At this time, we offer delivery services only to Australia and Germany.
Orders requiring delivery to destinations outside Australia cannot currently be fulfilled.
Shipping costs are determined according to the total value of your order:
Orders totaling 99.99 € or more, including 99.99 €, are eligible for free shipping;
Orders below 99.99 € are charged a fixed shipping fee of 8.99 €.
Any applicable shipping fee will be clearly shown during checkout before you complete your payment.
The prices displayed on our website already include all applicable taxes.
No additional tax charges will be added during checkout or requested when your order is delivered.
Orders that are placed and successfully paid before 6:00 PM will begin processing on the same business day.
Orders submitted after 6:00 PM will be processed from the following business day.
Orders received on weekends or public holidays will be handled on the next available business day.
After your order has been confirmed, the standard processing period is approximately 2 to 3 business days before dispatch.
During this period, we prepare your items, verify the order details, and arrange the shipment.
Once the order has been dispatched, the estimated delivery period is 5 to 8 business days.
Actual transit times may differ depending on the delivery destination, the carrier's current workload, and other external circumstances outside our control.
Depending on operational requirements and shipment conditions, we use established logistics providers, including:
DHL
FedEx
UPS
After your order has been dispatched, the available tracking information will be sent to you by email.
You can use the tracking number provided to check the current location and delivery progress of your shipment.
Please make sure that all delivery information entered during checkout is accurate, complete, and up to date.
We cannot be held responsible for delivery delays or unsuccessful deliveries caused by incorrect or incomplete address details, or by unsuccessful attempts to contact the customer.
Where delays result from external circumstances, such as severe weather, customs procedures, or transportation interruptions, we will make reasonable efforts to provide assistance. However, specific delivery dates cannot be guaranteed.
When your parcel arrives, we recommend checking the condition of the outer packaging before accepting the delivery.
If you notice any visible damage, please document the condition at the time of delivery and contact us without delay.
Should an issue only become apparent after the parcel has been accepted, please contact us as soon as possible and provide the relevant information so that we can assist you appropriately.
Address:
370 Kelly Farm Rd, Moore, SC 29369-8515, US
Phone:
+1 (585) 491-2704
Email:
service@lumestio.com
Business Hours:
Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)