Privacy Policy

1. Scope And Application

This policy applies to information collected when you access, browse, and use our online store operated by Lumestio (hereinafter referred to as "we"). It covers information you provide directly, information generated from your interactions with the website, and information related to orders and customer communications.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it.

2. Information Collection And Cookies

We may collect information through the following methods.

• Information You Provide, Such As Details Submitted When Placing An Order, Contacting Us, Or Subscribing To Updates
• Device And Browsing Data, Such As Interaction Logs, Access Times, And General Usage Signals
• Cookies, Used To Recognise Session Status, Remember Preferences, And Support Website Functionality

Cookies are small data files stored on your device that help us understand how the website is used and support certain functions. We use cookies only with your awareness and authorisation, and you can manage or disable cookies through your browser settings.

3. How We Use Information And When We Share It

We use collected information for the purposes below.

• To Process Orders And Provide Related Services
• To Communicate With You About Orders And Support Requests
• To Improve Website Functionality And Overall User Experience
• To Maintain Website Security And Prevent Abnormal Activity

We do not sell your personal information. We share information only to the extent necessary to operate our online store, provide requested services, and meet operational requirements, while applying reasonable measures to protect your information.

4. Data Storage And Cookie Management

We retain information only for as long as needed to fulfil the purposes described in this policy, and we apply appropriate technical and organisational measures to help protect data.

For cookies.

• Cookie Use Requires Your Awareness And Authorisation
• You Can Delete Or Restrict Cookies At Any Time Through Your Browser Settings
• Disabling Cookies May Affect The Availability Of Certain Website Functions

5. Your Rights

Where applicable, you have rights in relation to your personal information, including the following.

• To Access And Review Your Personal Data
• To Correct Or Update Your Information
• To Request Deletion Of Relevant Personal Data
• To Withdraw Consent Where Processing Is Based On Consent

To exercise these rights, please contact us using the contact details provided in Section 7. We will respond within a reasonable timeframe.

6. GDPR Legal Bases For Processing

We process personal information in line with GDPR principles and rely on the following legal bases.

1. Contract Performance. To process orders and provide the services you purchase.

2. Explicit Consent. For newsletter subscriptions and marketing communications where you choose to receive them.

3. Compliance With Legal Obligations. For tax, accounting, and regulatory purposes.

4. Legitimate Interests. To improve user experience and help prevent fraud.

7. Contact Us

Address: 370 Kelly Farm Rd, Moore, SC 29369-8515, US

Phone: +1 (585) 491-2704

Email: service@lumestio.com

Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)