Terms of Service

1. Introduction And Scope

This Service Policy applies to your access to and use of our online store operated by Lumestio (hereinafter referred to as "we"). By accessing or using the website, you agree to follow the terms described in this policy.

2. User Accounts And Website Responsibility

You are responsible for ensuring that the information you provide is accurate, complete, and kept up to date. We take reasonable measures to maintain website functionality and security. We are not responsible for interruptions caused by factors outside our reasonable control.

3. Products, Stock, And Price Notice Rights

Product information, stock availability, and pricing displayed on the website may be updated to reflect actual conditions. We reserve the right to update or correct product descriptions, availability, and prices when necessary.

4. Orders And Payment

An order enters processing only after payment is completed. After payment is confirmed, we will arrange order processing and may contact you using the order details for necessary order or service communications.

5. Shipping Policy

We deliver across Australia.

• Delivery Coverage: Australia Only
• Shipping Fees: Free Shipping For Orders Of 99.99 AUD Or More, Including 99.99 AUD, And A Flat 8.99 AUD Shipping Fee For Orders Below 99.99 AUD
• Processing Time: 2 To 3 Business Days
• Transit Time: 5 To 8 Business Days After Dispatch
• Carriers: DHL, FedEx, UPS
• Taxes: All Product Prices Include Applicable Taxes

For Full Details, Please Refer To: Shipping Policy.

6. Order Cancellation Policy

You May Request Cancellation Before An Order Enters The Dispatch Process.

• How To Request: Contact Customer Support By Email Or Phone
• Information Required: Order Number And Proof Of Payment, And Any Other Relevant Details
• Refund Processing Time: 1 To 3 Business Days After The Cancellation Is Confirmed
• Refund Method: Refunded To The Original Payment Method

For Full Details, Please Refer To: Order Cancellation Policy.

7. Return And Exchange Policy

Returns And Exchanges Can Be Requested Within 45 Days After Delivery.

• Eligible Reasons: Product Appearance Issues, Quality Issues, Unusual Odour Or Significant Colour Differences, Item Not Matching The Order Description, Or Return Or Exchange Without A Stated Reason
• How To Start: Contact Customer Support And Provide Order Number, Proof Of Payment, Reason, And Relevant Photos Or Videos
• Refund Processing Time: 1 To 3 Business Days After The Return Is Confirmed
• Exchange Dispatch Time: 2 To 3 Business Days After Inspection Approval
• Refund Method: Refunded To The Original Payment Method

For Full Details, Please Refer To: Return And Exchange Policy.

8. Disputes And Applicable Rules

If A Dispute Arises In Connection With An Order Or Our Services, We Encourage You To Contact Us First So We Can Attempt To Resolve The Matter Through Communication. Where Further Handling Is Required, The Matter Will Be Addressed In Accordance With Applicable Requirements.

9. Privacy And Data Protection

We Value Your Privacy And Handle Personal Information In Line With Our Privacy Policy. For Details On Information Collection, Use, And Your Rights, Please Refer To: Privacy Policy.

10. Intellectual Property

All Website Content, Including Text, Images, Layout, And Design Elements, Is Protected By Intellectual Property Rights. You Must Not Copy, Distribute, Or Use Website Content Without Permission.

11. Limitation Of Liability

We Provide The Website And Related Services On A Reasonable Efforts Basis. We Are Not Responsible For Losses Caused By Factors Outside Our Reasonable Control, To The Extent Permitted By Applicable Requirements.

12. Changes To These Terms

We May Update This Service Policy From Time To Time To Reflect Operational Needs. Updates Take Effect When Published On The Website.

13. Contact Information

Address: 370 Kelly Farm Rd, Moore, SC 29369-8515, US

Phone: +1 (585) 491-2704

Email: service@lumestio.com

Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)