Address: 370 Kelly Farm Rd, Moore, SC 29369-8515, US
Phone: +1 (585) 491-2704
Email: service@lumestio.com
Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
Customers may submit a return or exchange request within 45 days from the date on which the order is confirmed as delivered.
Requests made after this 45-day period may not be eligible for acceptance.
During the applicable period, a return or exchange may be requested for any of the following reasons:
Visible issues with the product’s appearance;
Defects or problems relating to product quality;
Unusual odour or significant and noticeable colour differences;
Product received does not correspond to the order description;
Return or exchange requested without stating a specific reason.
Step 1.
Please reach out to us by email or telephone and provide your order number, proof of payment, the reason for your request, together with any relevant photographs or videos.
Step 2.
Our customer service team will assess the request carefully. Once the request has been approved, we will contact you using the details provided and give you the applicable return address.
Step 3.
Send the product to the return address indicated below and wait until we confirm that the parcel has been received.
Return address: 370 Kelly Farm Rd, Moore, SC 29369-8515, US.
Step 4.
After receiving the returned item, we will inspect its condition and compare it with the information provided in your request. Once the inspection has been approved, the refund procedure described in Section 5 will be initiated.
Step 1.
Contact us by email or phone and provide your order number, proof of payment, the reason for the exchange request, and any supporting photographs or videos.
Step 2.
Our team will review the request and, if it is approved, send the relevant return address through the contact information you provided.
Step 3.
Return the product to the designated address and wait for our confirmation that the parcel has been received.
Return address: 370 Kelly Farm Rd, Moore, SC 29369-8515, US.
Step 4.
Following inspection and approval of the returned product, the replacement item will be shipped to your address within 2 to 3 business days.
After your return has been confirmed and approved, the refund will generally be processed within 1 to 3 business days.
The amount will be returned through the original payment method used for the purchase, including bank cards, Visa, or MasterCard.
The time required for the funds to appear in your account may vary depending on your bank or financial institution. Should the refund be delayed, you may contact our customer support team for assistance.
Where the return or exchange is related to product appearance defects, quality problems, unusual odour, substantial colour differences, or an incorrect item, we will cover the applicable return or exchange shipping costs.
Where a return or exchange is requested without a specific reason, the customer will be responsible for the return shipping expenses.
All returned products should be complete and remain consistent with the condition described in the original return or exchange request.
If required information is incomplete or the actual condition of the returned item differs from the details originally provided, this may influence the final outcome of the request.
We reserve the right to examine and verify return and exchange requests within reasonable limits in order to ensure that each case is handled fairly and accurately.
To make the return procedure more convenient, a return label is included inside each parcel once the relevant return request has been approved.
Address:
370 Kelly Farm Rd, Moore, SC 29369-8515, US
Phone:
+1 (585) 491-2704
Email:
service@lumestio.com
Business Hours:
Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)