Address: 370 Kelly Farm Rd, Moore, SC 29369-8515, US
Phone: +1 (585) 491-2704
Email: service@lumestio.com
Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
1. Return And Exchange Validity Period
Requests for returns or exchanges can be submitted within 45 days after the order is marked as delivered.
2. Return And Exchange Conditions
You may request a return or exchange within the validity period if any of the following applies.
3. Return Process
Step 1. Contact us by email or phone to request a return, and provide your order number, proof of payment, the reason for the request, and relevant photos or videos.
Step 2. Our support team will review your request. If approved, we will notify you using your provided contact details and share the return address.
Step 3. Send the item back to the designated return address below, and wait for us to receive the parcel.
Return address: 370 Kelly Farm Rd, Moore, SC 29369-8515, US.
Step 4. After we receive the item, we will inspect it to confirm whether it matches the reported condition. If the inspection is approved, your return will proceed to the refund process described in Section 5.
4. Exchange Process
Step 1. Contact us by email or phone to request an exchange, and provide your order number, proof of payment, the reason for the request, and relevant photos or videos.
Step 2. Our support team will review your request. If approved, we will notify you using your provided contact details and share the return address.
Step 3. Send the item back to the designated return address below, and wait for us to receive the parcel.
Return address: 370 Kelly Farm Rd, Moore, SC 29369-8515, US.
Step 4. After we receive the item, we will inspect it to confirm whether it matches the reported condition. If the inspection is approved, we will arrange dispatch of the replacement item to your address within 2 to 3 business days.
5. Refund Information
After your return is confirmed, we will process the refund within 1 to 3 business days. The refund will be issued to your original payment method, such as a bank card, Visa, or MasterCard. If the refund is overdue, please contact us for assistance.
6. Fee Rules
For issues such as product appearance problems, quality issues, unusual odour, significant colour differences, or items not matching the order description, return or exchange shipping costs are covered by us. For returns or exchanges without a stated reason, the return shipping cost is covered by you.
7. Responsibility Statement
Please ensure the returned item is complete and consistent with the condition described in your request. If required information is incomplete, or if the item condition does not match the details provided, this may affect the outcome of the return or exchange request. We reserve the right to review and confirm return and exchange requests within a reasonable scope.
8. Return Label
A return label is included in each parcel to support the return process after approval.
9. Contact Us
Address: 370 Kelly Farm Rd, Moore, SC 29369-8515, US
Phone: +1 (585) 491-2704
Email: service@lumestio.com
Business Hours: Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
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